– This is a senior-level management position that is fully accountable for the results of the reporting teams in the respective business unit (or) vertical.

– Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles.

– Carries out supervisory and management responsibilities in accordance with the organization’s policies and procedures.
Mentors others in developing Leadership behaviors.

– Hires, manages and develops high-performing teams. Identifies individual strengths of team members and actively fosters career advancement.

– Works with the leadership team to determine strategy to achieve overall company goals.

– Shapes the direction of the team, and keeps them focused and motivated to deliver the right results.

– Combines a deep cross-functional business understanding with a long-term industry-wide strategic context for all decision-making.

-Understands how to position the organization for success.

– Effectively applies best practices to all strategic decisions.

– Solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.

– Maximizes resources for the greater good of the organization.

– Maintains a complete and thorough understanding of technical systems in a complex automated set-up.

– Develops and achieves performance goals

– This position requires a candidate to keep pace with our explosive growth while motivating others to meet the challenges of a performance-based culture in an extremely deadline-driven environment.

– Demonstrates ability to influence, manage, and present ideas via clear written and oral communication.

– Demonstrates emotional maturity and grace under pressure in all communications.

– Builds positive productive relationships with many stakeholders and partners around the world.

– Demonstrates flexibility in work hours based on organization needs.

Roles Responsibilities

– At least 10 years of industry-related experience including three years in upper management required.

– Liaise with the team to set up robust framework systems to ensure on-time and seamless delivery.

– Responsible for focusing on EBITDA.

– The Vice President – Operations will be directly responsible for the delivery quality, results, and business strategy for all processes under his/her management

– Responsible for bringing in new initiatives and driving best practices across functions by keeping tabs on the market dynamics.

– He/she must strategize and implement organizational changes to sustain high-quality service delivery and manage costs.

– A clear vision of the team’s operational priorities is essential so that he/she can manage preferences effectively and expand the customer base.

Knowledge Skills

– The candidate must have a thorough understanding of the IT industry, with exposure to multinational customers.

– He/she must have significant experience in managing large, multi-tiered, cross-functional teams.

– Strong presentation skills and the ability to motivate and inspire large groups of people are a must.

– Maintain a complete and thorough understanding of technical systems in a complex automated set-up.

– This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance-based culture in an extremely deadline-driven environment.

– Demonstrates ability to influence, manage, and present ideas via clear written and oral communication.

– Demonstrates emotional maturity and grace under pressure in all communications.

– Builds positive productive relationships with many stakeholders and partners.

Qualifications

– Graduate or Postgraduate with over 15 years of experience in Business Process Management and/or operations.

– Preferably from an IT service background.

– Excellent communication, presentation, and people management skills.

Job Features

RoleVice President Operations (15+ Years Exp) - Cochin Location
Employment TypeFull Time/ Permanent
Experience15+years

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