Next Generation MSP

"I need help migrating, running & optimizing my AWS workloads"

As cloud environments become more complex, managed service providers need to offer the right mix of services
to meet users’ expectations, now and in the future, in a fully hybrid cloud model.

1
Plan & Design

2
Build & Migrate
3
Run & Operate
4
Optimize

What kinds of problems a misfitting IT strategy can bring

An Increase In Operational Risk

If something goes wrong with a cloud implementation, it impacts the organization’s ability to execute on revenue-generating operations, such as sales and supply chain management.

An Increase In Security Risk

Running applications in the public cloud, the attack surface is larger. If the cloud is built without proper security, this can create an open door for attackers.


A Decrease In
Value

Not having the right support can make moving to the cloud cost more money and take more time than you estimated in your value analysis.




Evolution of Managed Services

We help our customers transition to the paradigm shift in Technology—by guiding them in all aspects of their Cloud journey. From consulting to migrations, to operations management, as a cloud MSP, shows customers all the benefits that come with Cloud Adoption.

Next Generation MSP Practices

FIVE PILLARS OF OUR SERVICES

Operational Excellence

Security


Reliability


Performance Efficiency

Cost Optimization

Next Generation Cloud MSP

Malabar Gold & Diamonds was established in 1993 and it has a strong retail network of over 250 outlets spread across 10 countries, 10 wholesale units in addition to offices, design centers and factories spread across India, Middle East & Far East. The company currently ranks among the BIG 5 jewellery retailers globally.

We have applied our Cloud cost optimization framework on their complicated Cloud ecosystem to achieve 100% granular visibility into Cloud spending by department, project, region, workload and applications supporting their business spanning over 10 countries.

Infrastructure Operations Management

INFRASTRUCTURE MANAGEMENT - THE NUTS AND BOLTS OF MANAGED SERVICES

Now your data is in cloud, and we will take care of your ongoing operations management. As part of this offering, we will provide the base management services you are looking for: automation and orchestration, patching updates, configuration management, backup and disaster recovery, and identity management.

KEY CUSTOMER CHALLENGES/QUESTIONS

  • Will you backup my data? Will I recover all my data in case of downtime? How soon?
  • Will you take care of updates, patching, password resets and add related management tasks? Do I need to hire even one IT resource to manage my Cloud environment?
  • Will you help me with creating user accounts, permissions and subscriptions for every department, project, and application?
  • Will you ensure my staff has the correct data access permissions based on my access policies?
  • Will you configure all services, and train my staff on configuration settings?
  • Will you provide disaster recovery to my mission critical applications in case of outages? How quickly will I be able to gain full productivity after a disaster?
  • Will you templatize my deployments and provide my staff with deployment/config/testing templates that they can use?

CORE OPERATIONS RESPONSIBILITIES

CONFIGURATION MANAGEMENT

  • Managing servers
  • Keeping software up-to-date,
  • Setting configuration and security policies
  • Patching, updates, password reset
  • QoS checks, resource rightsizing

BACKUP/ DISASTER RECOVERY

  • Backup for all apps, workloads, and data
  • Self-serve and on-demand restore with robust SLAs
  • DR for mission critical applications with excellent RPO and RTO SLAs

IDENTITY MANAGEMENT

  • User account management
  • Single sign on
  • Federating identities for users within the organization, across all LOB apps, workflows, and data repositories
  • Managing role based access

AUTOMATION / DEV-OPS

  • Automating everything – from config, DR, IAM tasks to staging, release & testing
  • Offer a complete Dev-ops experience, Treating Infra as Code with Powershell, Chef, Puppet
  • Using the full power of Automation– writing custom automation frameworks for the customer’s unique needs
  • Treat automation not as a service – but a way of delivering managed services


Next Generation Support

Crozaint is a Cloud infrastructure, product and process specialist, delivering performant, scalable, fault tolerant environments. We work with global corporations, leading firms & agencies, and independent resellers/hosting companies to quickly and strategically implement large-scale Cloud platforms, troubleshoot and perfect existing systems, and provide unprecedented 24/7 core services to ensure optimal performance and uptime.

  • 24/7 Monitoring & Incident Management
  • 100% Cloud certified Company
  • Multi Cloud Capabilities (AWS,Azure & Google Cloud)
  • SLA based Support (15 Mins Time To response )
  • ITIL Based Service Delivery
  • Dedicated Technical Account Manager, Solution Architects & L3 Engineers
  • Incident, Change, Problem & Request Management
  • Weekly/Monthly Review Calls
  • Daily/Weekly/Monthly Reports
  • Phone/Email/Chat Support
  • Monthly D&R Drills
  • Daily/Weekly/Monthly Security Audits
  • Weekly / Monthly Uptime Report
  • Backup & Disaster Recover Management (15 Mins RTO & RPO)
  • Deployment Assistance

CUSTOMER SUCCESS STORY

Kannur International Airport is an international airport in the state of Kerala, India. The airport spreads about 2,300 acres (930 ha). The Kannur airport is expected to serve more than one million passengers annually.




We have helped KIAL for their Airport Application Management deployment in Cloud providing highly secure and reliable infrastructure design.



Case Studies

  • All
  • AWS
  • AWS
Whitemart

Whitemart

LAN MARK Shops (Whitemart), a leading Electronics & Home Appliances retailer in South India...
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LaundryBox

LaundryBox

LaundryBox, an online laundry service provider in Qatar chose Amazon Web Services as their...
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What our customers have to say